DEC quick to react to customers!

Below is a series of emails between DEC and Maverick regarding a recent customer request for a previously missing configuration in the Land Rover software.  This is typical of how DEC and Maverick react to customer needs and is pretty much unique in the industry.  (NB: Bare in mind that DECs head developer was actually out of the office until the 18th of Jan)

From: Richard Arnott
Sent: 08 January 2010 16:56
To: Roman Di Lullo
Subject: Land Rover TD5 (1999) throttle pedal config when fitting new engine ECU

Hi Roman,

Haven't come across this one before:

Customer has a 1999 TD5 Land Rover Discovery which has had a replacement ECU from L/R. The vehicle starts and idles but will not rev above tickover.

According to L/R you can configure the new ECU to operate with a 2 or 3 pot throttle pedal.

This is what is causing the problem for the customer, he has managed to complete all the other configs but this one is causing a problem.

Would you please have a look to see if this can be easily added to the software for Joe to use.  As I'm also sure this will occur again due to the ECU's being supplied by L/R being updated and superceeded and having this config problem for older discoverys.

Thanks

Best regards

Richard Arnott

De: Luke Fryer
Enviado el: miércoles, 13 de enero de 2010 06:24 a.m.
Para: Alan

Hi Alan,

Is this something you can look at or will we need to wait for Roman to return?

cheers

Luke Fryer
Sales & Marketing

From: Roman Di Lullo
Sent: 18 January 2010 11:31
To: Luke Fryer; 'Alan'
Subject: RE: Land Rover TD5 (1999) throttle pedal config when fitting new engine ECU

Hi Luke,

I will find out more later today, and let you know.

Regards,

Roman

De: Roman Di Lullo
Enviado el: miércoles, 20 de enero de 2010 09:57 a.m.
Para: 'Luke Fryer'
Asunto: RE: Land Rover TD5 (1999) throttle pedal config when fitting new engine ECU

Hi Guys,

I Found the function in the T4. Give me a few more minutes to find out if we can do it.

Regards,

Roman

From: Roman Di Lullo
Sent: 20 January 2010 13:43
To: Luke Fryer
Subject: RE: Land Rover TD5 (1999) throttle pedal config when fitting new engine ECU

Hi Luke,

Yes, it can be done, and I’m doing it right now. Please let customer know I will try to have it ready in a few hours.

Regards,

Roman

From: Richard Arnott
Sent: 21 January 2010 10:17
To: Roman Di Lullo
Subject: Land Rover Throttle pedal configuration

Hi Roman,

Good news mate, we have had feed back from the customer regarding the script file you sent to configure the throttle on L/R. 

It works....!!!

Nice one

Best regards

Richard Arnott