The Diagnostic Dilemma - How to find the right Scanner for your needs

The Diagnostic Dilemma 
Find out how Maverick can help you choose the correct Scantool

Most multi-make Independent garages struggle with what we call "The Diagnostic Dilemma". With the increasing complexity of the modern car and the growing amount of Aftermarket Scantools available…Which one should they choose?

The average scantool costs around £2,500, and with over 30 to choose from in the UK market, it’s a mine field:

• Will my technicians be trained enough to use the tools? 

  A franchised main dealer technician will do an average of 4 training courses a year.  The independent garage tech will attend a training course maybe once in a blue moon.

• Will the tool actually be any good, or will it fail on the next job they do? 

  As is often the case, some Scantools fail to live up to their promises.  They simply do not do what their coverage lists say they will and the customer is then fobbed off by the tools supplier with the "it's in development" answer.  This can lead to a feeling of mistrust of diagnostic tools and their suppliers in general.

• What Support will I get once I have paid my hard earned cash?

  Everyone knows the story: having paid good money for their scantool, you call up the supplying company for some support.  You either can’t get through or the answer at the other end is: "Hmm, not sure about that, I’ll get back to you".  Of course, you never hear from them again.

Every independent garage faces these problems on a daily basis.  Some will simply not be in the right position financially to purchase all the necessary tools; others will need technical training to be able to use the tools to their best advantage.  Sometimes customers will be lost because their car will have to go back to the main dealer for the simplest part to be programmed back into the vehicle.

Other garages will have a good understanding of diagnostic procedures, but will still rely on a certain amount of guesswork as their equipment and training will simply not be up to every job for every manufacture.

Many independents have 5, 10 or even more Scantools but even if they bought them all it wouldn’t necessarily make them better technicians.

The analogy we use is this:

• At the end of the day, a Torque Wrench is a tool we all know how to use, but, if you don’t know the correct torque setting for that head bolt, you are more than likely to over tighten it and snap it off! 
  In other words, a scantool is only as good as the man using it, plus the knowledge and training he has had and the support he gets.

At Maverick Technology we pride ourselves on being known as the straightforward and honest, diagnostic tool supplier.  Our reputation has been built on that since 1999.

We will impartially advise you on what tool is best for your needs, whether you are a "One man band" or a large multi-national.

Maverick often get calls saying:

”I fix all makes of vehicle and want a scantool that does everything”.

Well, no one can supply a magic wand that "does everything", that tool does not exist.  However, your choice of scantool may not depend entirely on your vehicle park – the depth of diagnostics you need, the amount of experience and knowledge you have, what tools you may already have, are often more realistic indicators to your scantool requirement, rather than just the make of vehicles themselves.

This is where our staffs combined vehicle diagnostic experience of over 90 years really helps.  We can lead you through the maze of tool choice and recommend the right one for you based on what YOU do and what YOU need. We sell some of the World’s best Scantools and we know all their capabilities and those of virtually every other scantool make you can name.

Not only do we supply Scantools, but we fully support them, train our customers in how to use them either on site or remotely via the Internet, and also provide full vehicle technical support. Customers come back to us time and time again.

Please browse our very informative website and then pick up the phone and “Talk to us”.  You may be surprised at how different our approach is.

Regards

The Maverick Team
Copyright 2010 Maverick Technology (UK) Ltd.